Frequently Asked Questions

WHEN DO I ORDER? 

It is never too early to place an order! We have set up our ordering process to accommodate both small and large events. 

SMALL EVENTS: If you only need a few favours (12 unit minimum on all favour products) you can order 1-4 weeks before your pick up date. We always carry a small inventory of products to accommodate a fast turn around time. If you have your heart set on a specific product please order earlier. Our online ordering system works based on current inventory in stock. If we do not have your specific product available, then kindly send us an email and we can ensure it gets produced for you. We can only accommodate this request should we have enough time to produce the product.  

LARGE EVENTS: When placing a larger order of 50+ a minimum of 4-6 weeks lead time is required. This allows us enough time to prepare your order according to your customization. We recommend purchasing 10% extra product as a buffer should your guest count increase. This extra product can be used in a special gift for out-of-town guests or for vendors at the event. All large orders will be made to order. 

No changes can be made after the order is placed. Should you require additional products, you will need to place a second order.

VOLUME DISCOUNTS: 

We are happy to offer volume discounts on our website for 100+ quantities (8%) and 300+ qualities (12%).
To receive the volume discount you must order under the appropriate product that indicates the volume discount. We can not apply the discount after an order has been placed. If you place an order using the volume discount product however have not ordered the accurate volume your order will be refunded.  

TAGS & RIBBON: 

We currently offer the option of ivory, gold or blush ribbon. We are happy to apply your provided pre-punched tags and ribbon to the product free of charge. The pre-punched tags and ribbon must be at Succulent Chocolates 5 business days before your pick-up date. If they are not provided within this timeline, we will pack your order with no tag and our choice of ribbon.  

We do not offer tags at this time. Typically, your stationary company would provide tags. If you are shipping your tags please specify the order name and order number on the package. 

PRODUCT

TAG OR STICKER 

RECOMMENDED SIZE

Box of 1 Bonbon

Tag only

Square or Round - 1” - 1.5” max 

Box of 2/3/5 

Tag/Sticker/Wax Seal 

Tags: Square or Round - 1” - 1.5” max

Tags: Rectangle - 1.75” x 1.25” 

Wax Seal: 1” round

Sticker: Square or Round - 1”  

Elegant Pop

Tag only 

Tags: Square or Round - 1” - 1.5” max

Geo Bar 

Tag only

Tags: Square or Round - 1” - 1.5” max

Tags: Rectangle - 1.75” x 1.25” 

Vanilla Bean Dragee 

Sticker only 

Sticker: Square or Round - 1.75” max 

Hand Painted Bar

Sticker only 

Sticker: Square or Round: 1.75” 

Sticker: Rectangle 1.5 x 2.5” 

Please drop off your custom tags/stickers to our Chocolate Lab located at 501 Rowntree Dairy Road, Unit 3 in Vaughan. We are open from Monday - Friday 8:30am to 4:30pm. We are closed on Saturday & Sundays. 

PICK UP/DELIVERY DATE?

You can select your desired pick up or delivery date upon check out. Typically, we recommend choosing a pick-up date 2-3 days before your event date. All orders will be ready for pick up/delivery by 9:00am on the day you selected at check out. You will receive an email from Shopify indicating that your order is ready for pick up. Please check your junk mail as this email is coming from a Shopify email address. 

You will be picking up from our Chocolate Lab located at 501 Rowntree Dairy Road, Unit 3 in Vaughan. Please come to the front door and have your order number ready. We are open from Monday - Friday 8:30am to 4:30pm. We are closed on Saturday & Sundays. 

We have two options for delivery.

1. We offer local delivery using a local courier who will deliver the package between 9am & 6pm. They will not guarantee the time the package is delivered. Please ensure someone is available to receive the package. If not, as per their new contact-less delivery protocols they will leave the package at the door.

2. We also offer shipping through Canada Post. Please note we do not ship with Canada Post during the warmer months of May to August. They indicate on their website that express post can take up to 3 days, however they also state there is no guarantee. If you are looking for your event favours on a specific day, we strongly suggest using a local courier to guarantee your delivery date. 

STORAGE: 

Our chocolates do not need to be refrigerated. Once you receive your order, keep the box in a cool, dark location. Keep away from a heating source such as the sun, heating vents etc.

TASTING: 

Due to COVID, we are no longer offering tasting meetings for favours. Please email info@succulentchocolates.com if you are considering a chocolate event. Please do not walk into our chocolate lab without an appointment or for a pick up.

You can purchase a sample of our bonbons through the website. Please email us for the discount code.

We are not offering samples of our other favours at this time. 

CUSTOM COLOURS: 

A custom colour means that you can choose the colours scheme and design of the bonbon while choosing any standard flavour. Please note custom colours require a minimum quantity of 100+ units, a lead time of 8-10 weeks and an additional fee of $0.75/unit. To receive a quote or additional information, please email hello@succulentchocolates.com with your inquiry.  We are in the process of adding custom colours to our website. This should be available by September 2022. 

RIBBON LENGTHS: 

 

Bonbons - Ribbon without Bow (flat around the box)

Quantity

Box Size

Ribbon Length

Length in Yards

Box of 1

1.60 Round x 2”H

9” 

.25

Box of 2

2.75”W x 1.25”L x 0.5”H

7”

.17

Box of 3

3.5”W x 1.25”L x 0.75”H

9”

.25

Box of 5

6.25”W x 1.25”L x 0.75”H

14”

.39

 

 

 

Bonbons - Ribbon with Bow

Quantity

Box Size

Ribbon Length

Length in Yards

Box of 1

1.60 Round x 2”H

10”

.28

Box of 2

2.75”W x 1.25”L x 0.5”H

19”

.53

Box of 3

3.5”W x 1.25”L x 0.75”H

21”

.59

Box of 5

6.25”W x 1.25”L x 0.75”H

25”

.70

 

 

 

 

Other Favour Options

Elegant Pops

5”W x 1” D

12”

.34

Dragees (7/8” ribbon)

2”Wx 2”L x 2”H

9”

.25

Geo Bar

no box 

12”

.34

 

 

NOTE: When purchasing small 10 yard rolls (typically found at Michaels) please allocate an additional 15% ribbon length as we find there is alot of waste per roll. We recommend you purchase the ribbon in either 50 or 100 yard rolls.
These can be found at Creative Bag.